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Terms and Conditions Statement

These Terms and Conditions (“Terms”) govern your access to the Site and your use of Dotify’s services, including asset identification solutions, registration, and related support services (the “Services”). By using the Site or Services, you agree to these Terms.

1) Services overview

Dotify provides asset identification and protection services, which may include applying unique identifiers to assets and registering those identifiers to ownership or asset information in a secure database for verification and recovery support.

2) Eligibility and authority

You confirm that:

  • You are at least 18 years old, or have consent from a parent or legal guardian.
  • You are the lawful owner of the asset, or have written authority from the owner to request the Services.

3) Customer responsibilities

You agree to:

  • Provide accurate and complete information (including asset details and ownership details).
  • Ensure the asset is safe and accessible for service delivery.
  • Not request Services for stolen, disputed, or unlawfully obtained assets.

4) Quotes, pricing, and payment

  • Prices may be shown on the Site or shared via quotation or invoice.
  • Payments are due as agreed in the quote or invoice.
  • Where applicable, work may only commence after a deposit or full payment is received.

5) Cancellations and rescheduling

You may request cancellation or rescheduling by contacting us. If resources have already been allocated or technicians dispatched, a reasonable charge may apply, subject to applicable law and any written agreement.

6) No guarantee of theft prevention or recovery

Our Services can help deter theft and support identification, but Dotify does not guarantee that an asset will not be stolen or that a stolen asset will be recovered. Outcomes may depend on third parties and circumstances outside our control.

7) Registration records and updates

If your Service includes registration in a database, you agree to:

  • Allow Dotify to create or update records linked to your asset identifier.
  • Notify Dotify of changes such as sale, transfer, updated contacts, or loss, so records remain accurate.
  • Provide proof of ownership or authority if requested.

8) Acceptable use of the Site

You must not:

  • Attempt unauthorized access to the Site, systems, or databases.
  • Introduce malware, spam, or harmful code.
  • Use the Site for unlawful or misleading purposes.

9) Intellectual property

All content on the Site (including text, graphics, logos, and designs) is owned by or licensed to Dotify Systems Limited and protected by applicable laws. You may not copy or reuse it without written permission.

10) Third-party services

The Site may link to third-party websites or services. Dotify is not responsible for third-party content, availability, or privacy practices.

11) Disclaimers

To the fullest extent permitted by law, the Site and Services are provided “as is” and “as available”. Any warranties not expressly stated in writing are disclaimed.

12) Limitation of liability

To the fullest extent permitted by law, Dotify will not be liable for indirect, incidental, special, or consequential losses (including loss of profit, data, or business). Where liability cannot be excluded, Dotify’s liability is limited to the amount paid for the specific Service giving rise to the claim.

13) Indemnity

You agree to indemnify Dotify against claims or losses arising from:

  • your breach of these Terms,
  • inaccurate information you provide,
  • lack of authority to request Services on an asset.

14) Changes to these Terms

We may update these Terms from time to time. Continued use of the Site or Services means you accept the updated Terms.

15) Governing law

These Terms are governed by the laws of Kenya, and disputes are subject to the courts of Kenya unless otherwise required by law.

Privacy Policy
Statement

This Privacy Policy explains how Dotify Systems Limited (“Dotify”, “we”, “us”, “our”) collects, uses, shares, and protects personal data when you use dotify.co.ke or our Services.

1) Data controller

Dotify Systems Limited is the data controller responsible for your personal data. Contact: Email: info@dotify.co.ke Address: Fedha Plaza, 2nd Floor, Westlands Nairobi, Kenya.

2) Personal data we collect

We may collect:

  • Identity and contact data: name, phone number, email, address, organization.
  • Asset and service data: asset details, unique identifier codes, service history, proof of ownership/authority (where needed).
  • Communication data: messages, emails, call notes, support requests.
  • Website usage data: IP address, device/browser data, pages viewed, cookies and similar technologies.

3) How we use your data

We use your data to:

  • Provide and administer Services and registrations.
  • Verify ownership or authority where necessary.
  • Communicate with you about bookings, support, and service updates.
  • Improve the Site and service quality.
  • Prevent fraud and protect our systems and customers.
  • Comply with legal and regulatory obligations.

4) Legal basis for processing

We process personal data where necessary for:

  • Contract performance (providing the Services you request).
  • Legitimate interests (security, fraud prevention, quality improvement).
  • Legal obligations (record-keeping, lawful requests).
  • Consent (where required, for example certain marketing communications).

5) Sharing your data

We may share data with:

  • Service providers and contractors supporting delivery of Services (under confidentiality and security obligations).
  • IT, hosting, and database providers processing data on our instructions.
  • Professional advisers (legal, audit) when necessary.
  • Authorities or regulators where required by law or lawful request.

6) Data retention

We retain personal data only as long as necessary for the purposes above, including maintaining accurate service and registration records, compliance, and dispute resolution.

7) Data security

We use reasonable technical and organizational safeguards to protect personal data. No method of transmission or storage is completely secure, and you share information at your own risk.

8) Your rights

Subject to applicable Kenyan data protection laws, you may request to:

  • Access your personal data.
  • Correct inaccurate data.
  • Object to certain processing.
  • Request deletion where appropriate.
  • Withdraw consent where processing is based on consent.

9) Cookies

We may use cookies to help the Site function, analyze traffic, and improve performance. You can control cookies through your browser settings, but disabling cookies may affect functionality.

10) International transfers

If data is processed outside Kenya (for example via cloud hosting), we will take reasonable steps to ensure appropriate safeguards are in place.

11) Changes to this Privacy Policy

We may update this Policy from time to time. Updates will be posted on the Site with a revised effective date.

12) Contact and complaints

If you have questions or requests, contact:
Email: info@dotify.co.ke
Address: Fedha Plaza, 2nd Floor, Westlands
Nairobi, Kenya.